The NHS England (South) contract for Occupational Health services for GP and Dental clinics started on 1/4/2017. The Contract covers NHS England regions South East, South Central, Wessex & South East areas.
The new service provides: -
The service provides all clinics with an easy to use online portal for Occupational Health services including referring staff and managing cases referred.
You can register for the service via the button at the top or bottom of this page.
The service costs for services not covered by NHS England are available on the On-line Portal following registration. Applicants to the National Performers List should contact us by telephone at the number listed at the bottom of the page.Click here for to view a Brochure about the service
In order to make referrals to Heales Medical or to request services, your practice will need to register online. This is a simple exercise and should only take a few moments to complete.
In order to register you will need your NHS England Practice Finance Code. This will normally consist of a capital letter followed by 5 numbers (LNNNNN). If you don't know what this is, please check with your finance department or look it up online via NHS Digital ODS Portal
Next you will need to decide who will be the main contact for the Occupational Health Service. This should be either the medical lead or a person nominated by them. (potentially the Practice manager etc). Once registered, the main user will be able to add additional people who will be able to make referrals via our portal
Once you have your finance code and have decided who will be using the portal, please click the button below and commence with registration.
It is worth having a look around the portal once you've registered. There are plenty of tips and help pages to make referring to Heales simple.
If you are having problems with the portal, please do not hesitate to contact our support team on 03333 449089
Once your practice has registered with the service you will be able to start making referrals.
For performance related referrals "Management Referrals" , "Pre-Employment/Commencement Assessments" (PEQs) and "Health Surveillance", you will be able to refer directly online via the portal.
Once your practice is registered, it will be important to list all staff who need to use Occupational Health onto the portal. Once set-up we will be able to accept referrals from any system user or directly from any Practice as long as they are listed on the Portal.
Wherever possible we recommend that existing Occupational Health records are transferred from your previous provider to us. With changing rules around Data Protection, many providers will only transfer your records to us if you provide them with explicit consent to do so. We have already contacted most providers and asked them to transfer records, however if you are registering with us we recommend that you use the letter below for each of the staff you would like the records transferred and send them to us so that we can request the records from your previous OH Provider
Heales Medical has clinics in a number of locations across the UK. When it is necessary to attend one of our clinics we will discuss which clinic is best to meet the needs of the individual. In most cases, the travel time for you to get to a clinic will not exceed 1 hour.
29 Bridge Street
Hertfordshire SG5 2DF
Telephone: 03333 449089, or option 2 on the automated switchboard
Q - How much will the services cost?
A - Full charging details of our charges are available on the Portal once you have registered including those services paid for centrally by NHS England.
Q - What support will be available for Needle Stick Injuries?
A - Heales Medical operates a comprehensive Needle Stick Injury (NSI) advice and support service which will be available to GPs, Dentists and Health Care Workers. You will find below details of our "Needlestick Injury Helpline". Click on the links below for more information.
Q - Who and how will referrals and requests to OH be made?
A - Each practice will have access to our services via an on-line portal. Access to the portal will be via one or more authorised people at each Practice. You Practice Lead or Practice Manager will most likely be able to provide you details of the people authorised to do this.
Q - Can we access counselling services via Heales Medical?
A - The new occupational health service is in addition to the separate new NHS GP Health Service which has been announced by NHS England to improve access to mental health support for GPs and trainee GPs. Further information about how to access this support is available at www.gphealth.nhs.uk.
Q - What if one of our staff or I have an existing case with another provider?
A - All existing cases with your outgoing provider should be transferred over to Heales on the 1st April. If these include services that previously fell within the Contract but are no longer included, the Practice will need to contact NHS England to discuss whether continued funding is available; Otherwise the individual Practice will be responsible for any ongoing costs. We will contact Practices prior to taking any further action on any on-going cases. Please let us know if you have services already booked with the old provider so that we can ensure it transfers seemlessly to us
Q - How do I refer an employee for a vaccination or blood test?
A - Once you have listed the employee on the OH Portal, please email firstname.lastname@example.org and we will send you a referral form you can complete and return to us. (CLICK HERE) to download a copy of the form directly. Note - We will shortly add this directly to the portal so that you can refer from there.
Q - How long will I need to wait for an appointment?
A - Wherever possible we will offer you an appointment within 10 working days of your request. This may not be possible if we firstly need to get your OH Records from your previous provider or where you are not able to make the appointment offered.
Q - Are pre-employment checks for GPs and Dentists covered by NHS England?
A - Pre-employment checks for those already on the performers list is not currently within the NHSE national specification and therefore should be treated as out of scope for funding by NHSE. Pre-employment checks are an employers cost. The pre-employment check is for the practices own assurance as the employer and the Practice should have a system set up internally as part of the NHS recruitment guidelines and as expected by CQC. The screening required would not be any different than the Practice put in place for all new starters employed by the Practice, whether GP or Allied Health Professional joining their employment.